If you decide to cancel your order before it has been shipped to your address, you are entitled to a full refund of the purchase amount. It's a straightforward process, if you wish to continue, you will be refunded in 14 days or less.

Thank you. The next time you hear from us, it will be to let you know that your partial refund has been processed. 😊 Thank you for your trust and loyalty to ENGWE®!

Optional.
To speed up the cancellation process, you can upload a screenshot of your order confirmation email. This will help our team skip the verification step and process the refund faster.

Optional.
To speed up the cancellation process, you can upload a screenshot of your order confirmation email or the invoice. This will help our team skip the verification step and process the refund faster.

Optional.
To speed up the cancellation process, you can upload a screenshot of your order confirmation email or the invoice. This will help our team skip the verification step and process the refund faster.

Our team will process the photos you provide and give you a proper solution. We may reach out to you in we need additional details.

1. 1. Minor Damage: If the damage is minor and doesn’t affect the product’s performance, we will issue a partial refund to you.

1. 1. Easy Fix: If the damage can be easily fixed, we will send replacement parts along with instructions and provide a partial refund for the inconvenience.

1. 1. Major Damage: If the item is not functioning as intended, we will replace it as a last resort due to high shipping costs. We will consider other solutions first.

Regrettably, we are unable to accept returns after a 30-day period.