Preorder Delivery Policy

At Engwe, we offer preorder options to allow customers to secure their orders in advance at a better price and ensure availability once stock arrives. Here’s how our preorder delivery policy works:

  1. Order Placement:
    • When you place a preorder, you are reserving the item(s) before they are available in our inventory. Preordering often comes with a discounted price or other benefits.
  2. Expected Delivery Timeframe:
    • We provide an estimated timeframe for when we expect to receive the stock, typically within 2 weeks from the preorder date. However, please note that this timeframe is approximate and subject to change.
  3. Potential Delays:
    • It is not uncommon for the expected delivery date to be postponed one or more times due to unforeseen circumstances, such as manufacturing delays or shipping issues. Customers who preorder must agree that the expected delivery date is not guaranteed and may be postponed. The expected stock arrival can be delayed up to 8 weeks, and customers accept this waiting time when placing a preorder.
  4. Communication of Delays:
    • We will communicate any delays in the expected delivery timeframe to you as soon as possible. Our goal is to keep you informed throughout the preorder process.
  5. Flexibility and Options:
    • If you choose to preorder, you have the option to wait for the item(s) to arrive based on the updated timeframe or cancel your preorder for a full refund before the item(s) ship out.
  6. Cancellation and Refunds:
    • You may cancel your preorder at any time before the item(s) ship out for a full refund. Once the item(s) have shipped, our standard return and refund policies will apply.
  7. Customer Agreement:
    • By placing a preorder, you acknowledge and agree to these terms regarding the expected delivery date and potential delays.
  8. Customer Support:
    • If you have any questions or concerns about our preorder delivery policy, please contact our customer support team. We are here to assist you and provide clarification on any aspect of the preorder process.

Thank you for choosing Engwe. We appreciate your understanding and support as we work to provide you with high-quality products and excellent service.

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